Health & Safety
We train our engineers to be health and safety conscious at all times. If you have any specific health & safety issues please bring this to our attention, prior to installation. (e.g. dangerous or hazardous substances, dangerous – equipment, working environments, animals or food hygiene regulations)
Each access controller requires a dedicated un-switched fused spur to be installed in compliance with BS7671. Our quotation will not include the installation of mains power unless otherwise stated.
The installation of all 230v supplies will need to be carried out by the client’s contractor prior to the commencement of our work.
Our standard warranty period is 12 months.
However, if you sign up for our annual service agreement for the related system, we will extend the warranty of all parts to 24 months. To activate this offer our service agreement must be accepted within 30 days of receipt.
We require a minimum payment of 50% of the quoted cost prior to the commencement of our work.
We require full payment of all outstanding balances at the completion stage of any installation.
For all credit account customers, our payment terms are 30 days unless agreed otherwise.
Bespoke items will require full payment at the time of placing an order. See examples below
Manufacture – Once the manufacture of a gate commences we are unable to stop its production and therefore any projects with a bespoke design will require full payment of this portion of the quotation.
Bespoke components – where work requires the purchase of specialist or non-stock items we reserve the right to charge the full amount for these components before work commences.
Standard T’s&C’s apply to all other parts of the quotation (50% payment before the commencement of any work)
If your system requires a first and second fix
If our quotation includes labour to first fix, our quoted price will be based on a maximum of 3 block visits to your premise.
Block Visit – A set of consecutive visits on separate occasions to carry out the installation.
Additional labour charges may be applied at our discretion for any extra visits due to circumstances outside our control.
If your access control system is designed for battery backup we will ensure a minimum backup time of 1 hour. If the client requires an additional time over and above 1 hour we would need the minimum time confirmed in writing whereby we can amend the design of the backup system around the specified time. This would likely increase the quotation cost due to the increased power supply, battery and enclosure size
Wireless Equipment (if applicable)
There are many factors that can affect the reliability of wireless devices which are outside our control and it is not always possible to test all these factors prior to installation.
Therefore we cannot guarantee the wireless equipment specified will work at all times under all conditions. If we experience signal issues we may be able to offer alternatives, however, this may increase the final cost of your installation and the functionality of the alternatives may differ from that originally specified.