Shall guarantee equipment installed by TSS for a period of 12 months. During this period TSS will replace or repair any faulty equipment free of charge (during working hours) so long as Sections 2.5 have been adhered.
Shall install the equipment as per the quoted specification.
Shall provide 24 hour call out provisions for the customers equipment during the guarantee period and any period a valid Maintenance agreement is held, during which time TSS staff will attend any emergency faults within the Prescribed time, however we will not be responsible for loss or damage should these times be exceeded.
Shall be entitled to assign any or all of its rights under this agreement.
Shall not be liable to the customer for loss or damage as a direct consequence of any temporary emergency repairs which may result in by-passing or disconnecting any part of the System.
Shall not be liable for any charges raised by any third party as a result of the company providing the system and services to the customer.
Although Security and Fire Systems are designed to reduce the risk to property and life, TSS cannot guarantee that the Systems will not fail, be neutralised, circumvented or otherwise rendered ineffective and as such, no liability shall be attached to TSS in respect of any losses, loss of profit or damage sustained by the Customer however so caused.
TSS is not an insurance company and as such if not withstanding these terms & Conditions, TSS should be found liable in anyway, that liability shall be limited to the total amount of our liability insurance, which under normal circumstances will not exceed £1,000,000. If the customer requires TSS to provide a higher liability cover, their request should be made and agreed in writing. Should TSS insurer increase their premium as a result of the increased cover we reserve the right to pass this cost onto the customer.
TSS exclusions – failure of equipment, equipment performance and batteries due to a failure of electrical power supply, surge of electrical power, lightning strikes, water ingress, physical damage, fair wear and tear, Act of God, misuse, third party not employed by the company, animal/insect/bird damage, obsolete equipment, changes in the environment or changes in the building or site design.
Shall not be held liable for any loss and/or damage until the system is formally commissioned, handed over to the customer and a completion certificate has been issued.
Engineer site visits for faults caused by equipment not installed by TSS may be chargeable at normal rates.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude or limit liability to you) the enforceability of any other part of these conditions will not be affected.
Monitored systems and systems with remote access – TSS shall not be liable for any costs incurred to the customer by third party services to include telephone and broadband charges, repairs, IT set up and alterations.
We reserve the right to use existing equipment and cables not installed by TSS as part of the system installation. However we will not be held liable for customer equipment failures caused by faulty existing equipment, cables and wiring, to include effects from electrical and radio interference.
We will not be responsible for any electrical or radio interference that causes faults to the customers equipment if such interference occurred after handover, providing such faults are not due to TSS negligence or faulty equipment we supplied.
Shall not be liable for any ARC failures or negligence.
We reserve the right to charge for site calls at customers request other than system faults and maintenance works.
We reserve the right to charge for IT support of equipment not installed by TSS and post installation IT support of customer equipment.
We reserve the right to use sub-contractors for part or all of any installation works, excluding maintenance. All sub-contractors carrying out security works will be screened.
Other than in quotation documentation, any references to compliance of categories, grades or standards are only advisory, with the exception.