Health & Safety
We train our engineers to be health and safety conscious at all times. If you have any specific health & safety issues please bring this to our attention, prior to installation. (e.g. dangerous or hazardous substances, dangerous – equipment, working environments, animals or food hygiene regulations)
Our quotation allows for the system to be connected to the nearest 230v mains supply socket.
We recommend that the client considers installing a dedicated supply for the equipment in order to minimise the chance of a power failure causing any potential security breach.
We recommend that any alterations to the client’s supply are carried out by a suitably qualified electrical contractor.
Our standard warranty period is 12 months.
However, if you sign up for our annual service agreement for the related system, we will extend the warranty of all parts to 24 months. To activate this offer our service agreement must be accepted within 30 days of receipt.
We require a minimum payment of 50% of the quoted cost prior to the commencement of our work.
We require full payment of all outstanding balances at the completion stage of any installation.
For all credit account customers, our payment terms are 30 days unless agreed otherwise.
Bespoke items will require full payment at the time of placing an order. See examples below
Manufacture – Once the manufacture of a gate commences we are unable to stop its production and therefore any projects with a bespoke design will require full payment of this portion of the quotation.
Bespoke components – where work requires the purchase of specialist or non-stock items we reserve the right to charge the full amount for these components before work commences.
Standard T’s&C’s apply to all other parts of the quotation (50% payment before the commencement of any work)
If your system requires a first and second fix
If our quotation includes labour to first fix, our quoted price will be based on a maximum of 3 block visits to your premise.
Block Visit – A set of consecutive visits on separate occasions to carry out the installation.
Additional labour charges may be applied at our discretion for any extra visits due to circumstances outside our control.
Network/Digital Video Recorder (NVR/DVR) Record Times
The network/digital video recorder specified has been designed to record for at least 30 days. However, the recording time depends on the amount of movement within the field of view of each camera and the quality at which the camera records at. For this reason, an exact recording time can only be estimated. The Client must check after installation that this recording time is satisfactory for their needs.
It is essential that all cameras are checked on a regular basis both day and night for playback and live view. This ensures the cameras and recorder are in good working order and that dirt/cobwebs have not built up as dirty cameras can affect the quality of your CCTV footage.
Monitoring Charge (If monitoring option accepted)
Monitored systems are connected to our 24-hour alarm receiving centre, allowing keyholders to be contacted for activations. Keyholder and site information will be kept on our monitoring stations database.
Our monitoring station may also contact the police if a valid URN is in place. This is a unique reference number provided by the local Police authority if the client has chosen to fill out a police response URN application.
This service is charged to Tod Security annually, which is passed on to the customer.
Your CCTV system can be connected to the internet for remote viewing via a smartphone or PC.
This service is normally included within your quotation. Setting this up may require the cooperation of your internet provider and/or your IT security manager/managing company (if applicable). We allocate 2 hours to this task, which under normal circumstances is more than enough time to carry out this work. However, should we experience difficulty with your routing equipment, Internet provider and/or IT Company this may affect our ability to carry out such work, we therefore reserve the right to charge for any extra time spent and will not be held responsible for connection failures outside our control.
Please be aware we will not be held liable for your cybersecurity and therefore we would like to make you aware of the information on cybersecurity offered by the National Cyber Security Centre it can be found on their website – https://www.ncsc.gov.uk/section/information-for/individuals-families
CCTV Management and Compliance (GDPR)
To ensure your system complies with legislation under general data protection regulation (GDPR), refer to the “data protection code of practice for surveillance cameras and personal information” (CCTV code of practice guide) This can be found on the Information Commissioners website: www.ico.org.uk
Your system requires signage to be displayed in various location throughout your property to comply with GDPR. Our quotation includes the installation of appropriate signage.
CCTV Camera Coverage
To ensure compliance to legislation under the Data Protection Act, GDPR and the guidance of the CCTV code of practice, cameras should not record images of Private property without the owner’s permission, unless the property is owned or controlled by the customer, Also for this reason cameras should not record public areas unless they are as a reasonable, proportional consequence of the camera’s intended coverage for the protection of the customer’s property.
Our engineers will do their best to position cameras in a location they believe fulfils the spirit of the CCTV code of practice and the customer requirements, or as instructed by the customer. However, we provide no guarantees of full legal compliance. The legal responsibility for conformity to legislation under the Data Protection Act and GDPR remains solely with the customer.
More information can be found on – www.ico.org.uk
When using CCTV for surveillance of public space you are required to comply with the Protection of Freedoms Act (POFA) 2012 Act. To assist relevant authorities to comply with this legislation, the Home Office has produced guidance in the form of a Surveillance Camera Code of Practice giving 12 Guiding Principles to be followed when designing, installing and operating public space surveillance CCTV systems. To obtain more information, please go visit – www.gov.uk/government/organisations/surveillance-camera-commissioner