Health & Safety
We train our engineers to be health and safety conscious at all times. If you have any specific health & safety issues please bring this to our attention, prior to installation. (e.g. dangerous or hazardous substances, dangerous – equipment, working environments, animals or food hygiene regulations)
Our quotation includes the system mains supply to be connected to an existing 3 pin plug outlet or fused spur.
Grade 2 – It is recommended that an electrician installs a dedicated fused spur prior to our installation.
Grade 3 – It is mandatory that an electrician installs a dedicated fused spur prior to our installation.
Our standard warranty period is 12 months.
However, if you sign up for our annual service agreement for the related system, we will extend the warranty of all parts to 24 months.
To activate this offer our service agreement must be accepted within 30 days of receipt.
We require a minimum payment of 50% of the quoted cost prior to the commencement of our work.
We require full payment of all outstanding balances at the completion stage of any installation.
For all credit account customers, our payment terms are 30 days unless agreed otherwise.
Bespoke items will require full payment at the time of placing an order. See examples below
Manufacture – Once the manufacture of a gate commences we are unable to stop its production and therefore any projects with a bespoke design will require full payment of this portion of the quotation.
Bespoke components – where work requires the purchase of specialist or non-stock items we reserve the right to charge the full amount for these components before work commences.
Standard T’s&C’s apply to all other parts of the quotation (50% payment before the commencement of any work)
If your system requires a first and second fix
If our quotation includes labour to first fix, our quoted price will be based on a maximum of 3 block visits to your premise.
Block Visit – A set of consecutive visits on separate occasions to carry out the installation.
Additional labour charges may be applied at our discretion for any extra visits due to circumstances outside our control.
If a system is connected to our monitoring station, it is a requirement to have the system serviced twice annually under PD6662, BS8243 & Police NPCC regulations.
Details of our service contracts are available on request.
Our alarm receiving centre provides monitoring of your system 24 hours a day, 365 days a year. It is the responsibility of the receiving centre to hold records of your premises and keyholders.
When activations occur, incoming alarm signals are filtered and if required keyholders and Police informed.
This service is charged to Tod Security annually, which is then passed on to the customer. Details of these charges may be seen in your Quotation.
Resetting of Alarms
Unlike Audible Only Systems, this type of system will, after an alarm condition, have to have authorisation from the ARC or Alarm Company before they can be reset. Without a reset, it will be impossible to set the system again. This is a mandatory requirement of the National Police Chiefs Council (NPCC) Security Systems Policy. The reason for this, being the prevention of multiple false alarm activation’s. Reset authorisation will not incur any costs to the customer.
The (ARC) will not give resets without engineer intervention if:
There has been 1 policed alarm conditioning the last 28 days
There have been 3 policed alarm conditions in the last 12months
The cause of the alarm is unknown to the customer/keyholder
Under the POLICE “NPCC SECURITY SYSTEMS POLICY”, police will ONLY respond to “Confirmed” Alarm Activations.
The definition of an “Unconfirmed & Confirmed Alarm” is as follows:
For your system to generate an audible activation with an unconfirmed signal being sent to the Alarm Receiving Centre (ARC) it will either require the Entry timer to expire (if the cause of the activation remains within the entry route) or for any one detector to activate outside the entry route.
NB. At this point the Police will not be called, and the ARC will wait 120 seconds to see if the alarm is aborted by the user then they will follow the procedures set down by the customer e.g. One or more keyholders will be called or the activation may only be logged with no further action.
For your system to generate confirmed alarm activation for Police response (excluding entry procedure see 6.1 below) your system will require activations from two separate detection devices within a 30 minute period. (If two or more detectors cover the same area they must be of different technologies or Dual technology detectors).
Entry Route – Set/Unset methods to comply to BS8243
A Monitored Alarm will be unset via one of the methods below:
be aware that sometimes it can be easy to forget to set your alarm when using a remote device such as a wireless fob or smartphone app. Failure to set your alarm may result in your insurance cover being voided. We recommend you carefully check your insurance policy requirements.
un-setting via Tag to Keypad
If the systems entry time starts when the entrance door is opened and the system is unset via a tag placed up to the keypad in the entrance area, the system uses an un-setting method compliant with BS8243 – 6.4.5
Smart Phone un-setting
If the systems unset via a smartphone app the system uses an un-setting method compliant with BS8243 – 6.4.5
External Tag readers un-setting
If the system is unset with a tag, via an external tag reader before you enter the premises, the system uses an Un-setting method Compliant with BS8243 – 6.4.2
Shunt Lock starts entry timer un-setting via Tag to keypad
If the systems entry time starts when the entrance door is unlocked (before you open the door) and the system is unset via a tag placed up to the keypad in the entrance area, the system uses an Un-setting method complaint with BS8243 – 6.4.2
un-setting via code Keypad (Not Recommended)
If the systems entry time starts when the entrance door is opened and the system is unset via inputting a code into a keypad in the entrance area, the system uses an un-setting method compliant with BS8243 – 6.4.4
NB. This system method isn’t allowed to send a sequentially confirmed alarm once the entry time starts, even after the entry time expires and further detectors are triggered
Excess policed alarm calls
We must point out that if the Police receive excess false alarm calls originating from your premises, it may result in the withdrawal of Police response from signals sent by your Security System. Details of the Police policy will be sent to you in due course.
Application for police response
We have no control over the speed of the application process and therefore cannot guarantee response will be in place on completion of you’re system.
Under BS8243 – In the event of an alarm activation, if keyholders are unable to attend the premises to de-activate the alarm system within the alarm period (normally 15 minutes – see section 2) the alarm system will reset itself, automatically omitting or isolating the zone which caused the initial activation. This is an important point as, if keyholders do not attend and a zone is omitted, it may affect or invalidate your insurance. We strongly recommend you check with your insurers and advise them of this mandatory procedure.
NB. If the customer would like their keyholders informed that a zone has been automatically omitted, please make your request in writing prior to the commencement of your system.
For the alarm system to comply fully with current EN regulations the engineer will only be able to gain access to the intruder alarm systems programming options through the use of the customer code/tag. This can create problems if the customer code/tag is not available to staff during an engineer’s visit, therefore, this option will be switched off unless the customer specifies otherwise. (There is an audible indication at the alarm panel when it is placed in engineering).